It’s Just a Matter of Timing Case Study
Review the It’s Just a Matter of Timing Case Study (pp. 133-134) and answer the three discussion questions. Responses to each question should range from 100-200 words. Your paper should reflect scholarly writing and current APA standards (12 point Times New Roman font, double-spacing, 1″ margins, title and reference pages). Be sure to use the text and/or other sources to support your responses and properly cite the use of such.
· What did Teresa learn?
· Other than quitting, what can Teresa do to resolve the problem? What learning and perception factors should she consider as she analyzes the situation?
· If you were an outside consultant to the firm, could you recommend solutions that might not occur to Teresa or Vegas? What would they be?
It’s Just a Matter of Timing
Teresa Alvarez ate dinner slowly and without enthusiasm. Mike, her husband of only a few months, had learned that Teresa’s “blue funks” were usually caused by her job. He knew that it was best to let her work out the problem alone. He excused himself and went to watch TV. Teresa poked at her dinner, but the large knot in her stomach kept her from eating much.
She had been very excited when Vegas Brown had approached her about managing his small interior-decorating firm. At the time, she was a loan officer for a local bank and knew Vegas through his financial dealings with the bank. As Vegas explained to her, his biggest problem was in managing the firm’s financial assets, mostly because the firm was undercapi- talized. It was not a severe problem, he assured her. “Mostly,” he had said, “it’s a cash flow problem. We have to be sure that the customers pay their accounts in time to pay our creditors. With your experience, you should be able to ensure a timely cash flow.”
Teresa thought this was a good opportunity to build her managerial skills, since she had never had full responsibility for a company. It also meant a substantial raise in salary. After explor- ing the opportunity with Mike, she accepted the job.
During her first week with Vegas, she discovered that the financial problems were much more severe than he had led her to believe. The firm’s checking account was overdrawn by about $40,000. There was a substantial list of creditors, mostly compa- nies that sold furniture and carpeting to the firm on short-term credit. She was astonished that this financial position did not seem to bother Vegas.
“All you have to do, Teresa, is collect enough money each day to cover the checks we have written to our creditors. As you’ll see, I’m the best sales rep in the business, so we have lots of
considering the possibilities. Low scores suggest that a person prefers to talk through problems with others (low private reflec- tion). This type of person spends time exchanging information and viewpoints with others.
Think of a time when you faced a major problem with no clear answer. Did you handle the situation mostly by thinking alone, mostly by consulting with others, or with a mix of these two approaches? How effective was your approach? Explain.
Source of the Assessment Tool: International Personality Item Pool (2001). A Scientific Collaboration for the Development of Advanced Measures of Personality Traits and Other Individual Differences, at http://ipip.ori.org.
money coming in. It’s just a matter of timing. With you here, we should turn this problem around in short order.”
Teresa, despite her misgivings, put substantial effort into the new job. She worked late almost every day and began to real- ize that it was more than simple cash-flow timing. For example, if the carpet layers made an error or if the furniture came in dam- aged, the customer would refuse to pay. This would mean that the customer’s compla
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